“Operations & Maintenance as a Managed Service”
10.30 - 10.45 Welcome Address: Mr. Sharat Chandra (Workshop Moderator), COO & President, GTL International
10.45 - 11.00 Managed Services - Outsourcing as a means to success: Mr.Rupinder Ahluwalia, Executive Vice President, GTL Infrastructure Limited
11.00 - 11.15 KPI & Efficiency Improvements - Monitoring output from Managed Services: Dr. Hariharan, VP Network & Services operations - Tata Communication
11.15 - 11.25 Tea / coffee break
11.25 - 11.45 Improving Opex and Capex - How much to expect and when: Mr.Sounder Rajan, Director Services, Alcatel Lucent - India
11.45 - 12.00 Putting Technological Excellence to work - O&M of Networks by Product Designers
12.00 - 12.30 Closing Session and Conclusions: Mr. Sharat Chandra
12.30 - 13.00 Discussion / Q & A Section
13.00 - 13.30 Lucky Dip for Feedback Form
13.30 - 14.30 Networking Lunch
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